Refund policy
Return Policy & Refund Policy
Returns
All of our products are carefully inspected for quality to ensure that we give our customers only the very best.
All Sales Are Final. We only accept returns if we shipped an incorrect item.
All earrings and CLOTHING are final sale and are NOT RETURNABLE.
LOST PACKAGES
We are only responsible for packages lost in transit to its destination. If your order is marked as delivered and it happens to be misplaced at the final destination, we will not be replacing your order.
If a package is returned to us by USPS due to an incorrect or incomplete address provided by the client, the client is responsible for paying the shipping fee again for us to reship the package. If the client chooses not to pay the shipping fee, we will not issue a refund but will provide a store credit for the value of the item.
RECEIVED THE WRONG ITEM OR SIZE
We are sorry to hear about this!
But mistakes do happen sometimes. If the item you received is not what you originally ordered, please contact us through our contact page. Please include your name, order number, e-mail registered and details of the product + pictures. We will get back to you with instructions on the process. You can e-mail us at amaliaisabelshop@gmail.com
Sale items
Sale items cannot be refunded or returned.
Additional non-returnable items:
Gift cards
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Mailing Address
FYI:
715 Ave Tito Castro, PMB 373,
Ponce PR 00716.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at amaliaisabelshop@gmail.com
Note: Please Read The Following:
- FOR U.S.A SHIPPING, PLEASE ALLOW 3 - 5 WEEKS FOR DELIVERY, AND INTERNATIONAL DELIVERY ALLOW 4 – 7 WEEKS.
- YOU WILL BE PROVIDED WITH A TRACKING NUMBER VIA E-MAIL AFTER YOUR PURCHASE.
Thank you !