Refund policy
Return Policy & Refund Policy
Returns
All of our products are carefully inspected for quality to ensure that we give our customers only the very best.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
LOST PACKAGES
We are only responsible for packages lost in transit to its destination. If your order is marked as delivered and it happens to be misplaced at the final destination, we will not be replacing your order.
RECEIVED THE WRONG ITEM OR SIZE
We are sorry to hear about this!
But mistakes do happen sometimes. If the item you received is not what you originally ordered, please contact us through our contact page. Please include your name, order number, e-mail registered and details of the product + pictures. We will get back to you with instructions on the process. You can e-mail us at amaliaisabelshop@gmail.com
RETURNS
All earrings and CLOTHING are final sale and are NOT RETURNABLE.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or returned.
Additional non-returnable items:
Gift cards
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.
Shipping
To return your product, you should mail your product to: 609 Ave Tito Castro ste 102, PMB 373, Ponce PR 00716.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at amaliaisabelshop@gmail.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: amaliaisabelshop@gmail.com and send your item to 609 Ave Tito Castro ste 102, PMB 373, Ponce PR 00716.
Shipping
To return your product, you should mail your product to: 609 Ave Tito Castro ste 102, PMB 373, Ponce PR 00716.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Note: Please Read The Following:
- FOR U.S.A SHIPPING, PLEASE ALLOW 3 - 5 WEEKS FOR DELIVERY, AND INTERNATIONAL DELIVERY ALLOW 4 – 7 WEEKS.
- YOU WILL BE PROVIDED WITH A TRACKING NUMBER VIA E-MAIL AFTER YOUR PURCHASE.
Thank you !